1. Product Authenticity

King Vape Pakistan aims to offer genuine and trusted vape products through reliable sourcing channels. We focus on recognized brands, careful product selection, and clear product information for customers.

• Product packaging may vary due to supplier, batch, region, or brand updates.
• Some brands may include QR codes, scratch codes, security labels, or verification methods.
• If a product has brand verification, customers should verify before opening or using the item.
• Please contact us quickly if packaging appears damaged, suspicious, or different from expected.

2. Warranty Depends on Product Type

Warranty coverage is not the same for every product. It may vary depending on product category, brand policy, supplier terms, condition at the time of claim, and inspection result.

• Devices may have limited brand/supplier warranty where applicable.
• Pods, coils, tanks, atomizers, e-liquids, salt nics, disposables, and hygiene-sensitive items may have limited or no warranty after opening or use.
• Accessories and batteries may require inspection before any support decision.

3. What May Be Covered

If applicable, warranty or support may be considered for genuine manufacturing defects reported within a reasonable time and before misuse, damage, or unauthorized handling.

• Device not powering on due to possible manufacturing fault.
• Charging issue reported before damage or misuse.
• Defective product received in sealed/original condition.
• Wrong, damaged, or incomplete item received from our side.

4. What Is Not Covered

Warranty or replacement may not be approved where the issue is caused by misuse, wear and tear, incorrect handling, poor maintenance, or customer-side damage.

• Physical damage, broken glass, dents, scratches, water damage, or heat damage.
• Burnt coils, leakage caused by usage, wrong filling, wrong coil, or poor maintenance.
• Battery damage due to wrong charger, overcharging, short circuit, or unsafe handling.
• Product opened, modified, repaired, tampered with, or used incorrectly.
• Flavor preference, nicotine strength preference, or change of mind after purchase.

5. Non-Warranty Product Categories

For hygiene, safety, leakage, taste, and product integrity reasons, some categories are generally not eligible for warranty, return, or exchange after sale, opening, or use.

• E-liquids and salt nics
• Coils, tanks, atomizers, cartridges, and replacement pods
• Disposable vape products after use or opening
• Mouthpieces, drip tips, and hygiene-sensitive accessories
• Opened, used, damaged, modified, or incomplete products

6. How to Request Support

If you believe your product has an issue, contact King Vape Pakistan support as soon as possible with complete details.

• Share your order number or invoice.
• Share product name, model, flavor/strength if applicable, and issue details.
• Send clear photos/videos of the product, packaging, seals, QR code, and problem.
• Do not throw away packaging, accessories, labels, seals, or invoice until the case is reviewed.

7. Inspection & Decision

All warranty, authenticity, damaged item, or replacement requests may require inspection. Approval is not automatic and depends on product type, condition, proof, issue details, and applicable brand/supplier policy.

• Our team may request photos/videos before asking for product return.
• Some cases may need physical inspection at a branch or return address.
• Replacement, repair, store credit, or rejection depends on final review.

8. Customer Responsibility

Customers are responsible for checking product compatibility, safety guidance, and usage instructions before purchase and use.

• Use only suitable chargers, coils, pods, tanks, batteries, and accessories.
• Do not overcharge batteries or leave devices charging unattended.
• Keep products away from children, pets, water, heat, and direct sunlight.
• Read labels, manuals, brand instructions, and safety warnings before use.

9. No Medical or Health Claims

King Vape Pakistan does not make medical, health, or treatment claims about vape products. Product information is provided only for general shopping, compatibility, and product understanding.

If you have health-related questions, please consult a qualified medical professional.

10. Related Policy Links

Please review our related policies for full order, delivery, return, and responsible shopping details.