1. Return & Exchange Eligibility

You may request a return or exchange within 3 days after purchase, subject to review and product condition.

• The product must be unused, unopened where applicable, and in resellable condition.
• The product must be returned in its original packaging with all included accessories, manuals, seals, labels, and items that came with it.
• You must provide the original invoice or purchase receipt.
• Approval depends on product type, condition, issue details, and policy eligibility.

2. Non-Returnable Items

For safety, hygiene, leakage, usage, and product integrity reasons, some items cannot be returned or exchanged once sold, opened, used, or accepted.

• E-Liquids and Salt Nics
• Coils, tanks, atomizers, and replacement pods
• Batteries and chargers
• Mouthpieces, drip tips, and hygiene-sensitive accessories
• Opened, used, damaged, modified, or incomplete products

3. Clearance Sale & Discounted Products

Clearance sale, discounted, promotional, or final-sale products may not be eligible for return, exchange, replacement, or refund unless specifically approved by King Vape Pakistan.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, wrong, or incomplete, please contact us within 3 days of receiving your order.

• Share your order number, name, phone number, and clear issue details.
• Provide clear photos or videos of the product, packaging, and issue where needed.
• Keep the original packaging and all included items until the case is reviewed.
• Our team may guide you about inspection, replacement, exchange, store credit, or next steps.

5. Refunds, Exchanges & Store Credit

If your request is approved, King Vape Pakistan may offer an exchange, replacement, or store credit depending on product availability and issue type.

• Replacement depends on stock availability.
• Store credit may be offered for future purchases where appropriate.
• Shipping fees are non-refundable unless otherwise confirmed by our team.
• Return shipping cost may be the customer’s responsibility depending on the case.

6. When We Cannot Accept Returns

We cannot accept returns or exchanges in the following cases:

• The return request is made after the 3-day return/exchange window.
• The product has been used, opened, modified, repaired, damaged, or mishandled.
• The product is missing original packaging, accessories, parts, labels, seals, or invoice.
• The item has been damaged due to water, heat, extreme temperature, physical damage, or incorrect usage.
• The item belongs to a non-returnable category for hygiene, safety, or product integrity reasons.

7. Return Shipping & Packing

If you are asked to send a product back, please pack it securely to avoid damage during return shipping.

• Return shipping damage due to poor packing may affect approval.
• Return shipping charges may be non-refundable.
• Please do not send a product back without contacting our support team first.

8. Return Address

If our team approves a return and asks you to send the item back, the return address may be:

King Vape Pakistan — 470-G3, Khokhar Chowk, Johar Town, Lahore.

Please confirm return instructions with our support team before sending any parcel.

9. Customer Responsibility

Customers are responsible for checking the correct product, flavor, nicotine strength, coil/pod compatibility, quantity, and device compatibility before placing an order.

• Please read product details carefully before purchase.
• Please use products only as intended by the manufacturer.
• Keep vape products away from children and pets.

10. Related Policy Links

Please review our related policies for full order, privacy, shipping, and website usage details.