1. Information We Collect

When you use kingvape.pk, create an account, contact us, or place an order, we may collect information needed to provide our services.

• Personal details: name, phone number, email address, delivery address, and account details.
• Order details: purchased products, order history, delivery status, payment method, and support requests.
• Technical details: IP address, browser type, device information, pages visited, and website usage data.
• Communication details: messages sent through WhatsApp, email, phone, contact forms, or social media.

2. How We Use Your Information

We use customer information to run our store, process orders, improve service quality, and provide a safer shopping experience.

• To confirm, process, pack, and deliver your orders.
• To contact you about order confirmation, delivery updates, replacements, or support.
• To improve website performance, product availability, customer service, and shopping experience.
• To prevent fraud, fake orders, misuse, or unauthorized activity.
• To send product updates, offers, or marketing messages only where allowed or reasonably expected.

3. When We Share Information

We do not sell your personal information. We may share limited information only when it is required to complete your order, operate our website, or comply with applicable requirements.

• Courier or delivery partners may receive your name, phone number, and address for delivery.
• Payment or order processing services may process transaction-related information securely.
• Website, analytics, or support tools may help us improve store performance and customer experience.
• Information may be shared if legally required or to protect our website, customers, or business.

4. Cookies & Website Tracking

We may use cookies and similar technologies to make the website work properly, remember preferences, understand traffic, improve performance, and provide a better shopping experience.

• Essential cookies help the cart, checkout, login, and website features work correctly.
• Analytics cookies help us understand which pages and products customers visit.
• Marketing cookies may help show relevant offers or measure campaign performance.

You can disable cookies through your browser settings, but some website features may not work properly.

5. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Our website uses secure browsing technology, and access to customer information is limited to authorized use.

No online system is 100% risk-free, so customers should also keep their account details and passwords safe.

6. Payment Information

Payment handling may depend on the payment method selected at checkout. We do not intentionally store sensitive card details directly on our website. Payment-related information is handled through secure checkout or payment processing systems where applicable.

7. Marketing Messages

We may contact customers through email, SMS, WhatsApp, or social platforms for order updates, customer support, product availability, and promotional offers.

• You may ask us to stop promotional messages at any time.
• Order-related messages may still be sent when necessary to complete or support your purchase.
• All communication is intended for adults aged 18 years and above.

8. Third-Party Links

Our website may include links to third-party websites, maps, social media pages, courier tracking pages, or payment services. These websites have their own privacy policies, and we are not responsible for how they collect or use information.

9. Data Retention

We may keep order, account, communication, and transaction-related records for as long as needed for customer service, business records, fraud prevention, legal requirements, or operational purposes.

10. Your Choices & Requests

You may contact us if you want to update your account details, ask about your stored information, request correction of incorrect information, or ask to stop promotional messages.

11. Adult-Only Data Policy

King Vape Pakistan is intended for adult customers only. If we become aware that information has been submitted by a minor, we may remove it where reasonably possible and restrict access or order processing.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect website updates, service changes, or improved privacy practices. Updated versions will be posted on this page with a revised “Last updated” date.

13. Useful Policy Links

You can also review our other store policies for order, delivery, and return-related information.