1. Shipping Charges

We keep our delivery charges simple and clear for customers across Pakistan.

• Free delivery is available on orders of Rs. 10,000 and above.
• A standard shipping charge of Rs. 350 applies to orders below Rs. 10,000.
• Shipping charges may appear at checkout before order confirmation.

2. Delivery Time

Most orders are delivered within 2 working days after dispatch. Delivery time may vary depending on your city, courier route, order volume, weather, holidays, or operational delays.

• Lahore and major city deliveries are usually faster.
• Remote areas or smaller cities may require extra delivery time.
• Delivery time starts after your order has been confirmed and dispatched.

3. Order Processing Cut-Off Time

Orders are processed during working days after order confirmation.

• Orders placed before 4:00 PM may be dispatched the same working day.
• Orders placed after 4:00 PM may be dispatched on the next working day.
• Orders placed after 4:00 PM on Friday may be dispatched on the next working day, usually Monday.
• Processing may take longer during public holidays, high order volume, or stock verification.

4. Courier Service

We use trusted courier services, including TCS, to ship orders safely across Pakistan.

• Courier availability may vary by city or delivery area.
• Tracking details may be shared where available after dispatch.
• Courier delays can happen due to weather, holidays, route limitations, or operational issues.

5. Correct Delivery Details

Customers are responsible for providing complete and correct delivery information at checkout.

• Please provide accurate name, phone number, city, area, and complete address.
• Incorrect or incomplete details may delay delivery.
• Our team may contact you for confirmation if delivery details are unclear.

6. Delivery Delays & Exceptions

We pack and dispatch orders carefully, but some delays may happen outside our control.

• National holidays, weather issues, strikes, road closures, or courier delays may affect delivery.
• Remote locations may take longer than major cities.
• If your order is delayed, our support team will help you check the status where possible.

7. Secure Packing

We aim to pack every order securely so products reach customers safely. Please check your parcel at the time of receiving and contact us quickly if there is any issue with the delivered package.

8. Damaged, Wrong, or Missing Items

If you receive a damaged, incorrect, or incomplete order, please contact our support team as soon as possible with your order details and clear photos/videos where needed.

Return and exchange eligibility depends on product condition and our Return & Exchange Policy.

9. Store Pickup or Branch Support

If you want branch-related help or store location details, please visit our Branch Locator page or contact our support team before placing an order.

10. Useful Shopping Links

Explore our main vape categories and shop responsibly from King Vape Pakistan.

11. Related Policies

Please review our related store policies for full order, privacy, and return details.